Refund policy

If you wish to return your purchase you are more than welcome to at your own expense for a:

  •          Exchange to another size (subject to availability)
  •          Online credit which has no expiry to use for your next purchase
  •          Refund of your original payment method - strictly only for full price items
  •          FINAL SALE items can not be returned

Returns will only be accepted if they are in original condition packaged as they were received, with all shoe stuffing and paper in good condition. Shoes must not be worn and they must be returned in the shoebox  – Our shoebox is not be marked in any way or your return will not be accepted.

Please send your return to Planet Shoes c/o ICAL, 21 – 23 Jets Courts, Tullamarine, VIC, 3045 with a complete return form, returns will not be processed if the form is not complete. We suggest sending your return back with tracking as we are not responsible for any returns that are not received.

Please return your shoes within 14 days of receiving your order, if this time period has passed email service@omnifootwear.com.au prior to sending them back. Your return will be processed within 4 business days of receipt and you will be notified via email once your request is complete.

We are not able to hold items for exchanges, to avoid disappointment you are welcome to place an order for your desired item and note on your returns form the  new order number, we will then refund your original purchase.

If you believe your item is faulty please email service@omnifootwear.com.au prior to sending them back, as a different procedure applies.

Online Return Form

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