Delivery Information


Delivery within Australia is free, with any orders of $100 and over, and $10 for any orders under $100.

We use the Australia Post e-parcel system and all orders are sent via road.

Standard delivery time is between 4-10 working days, dependent on location.

Please note that if no-one is available to accept delivery a card will be left and the parcel taken to your nearest Post Office for collection.

New Zealand:

We do ship to New Zealand for a flat fee of $40.

Standard delivery time is 7-14 working days.

Returns/Refund Policy

Please contact us at if for any reason you are unhappy with your shoes.

If you are not satisfied with your online purchase, we will gladly accept the return providing the shoes are returned within 14 days, with receipt, unworn and in their original condition (including packaging).

Planet Shoes will not be responsible for the shipping charges for any returns. We recommend you send return parcels via registered post – we will not be liable if the return does not arrive at our premises.

Please note that we do not offer refunds for sale items, but we will provide store credit or exchange size. We only refund full price items.